JOIN THE TEAM

The Pink Flamingo Spiegelclub Gold Coast is always looking to attract high-calibre and enthusiastic hospitality professionals to join what we are calling – a Spiegelclub that will go down in history.

We are committed to providing an environment for our employees to develop and progress within a role to achieve their career goals wherever possible. We recognise the importance of recruiting new talent into the business and would love to hear from you. If you believe you would be an asset to this fast expanding business here in the heart of Broadbeach please send your current CV to vip@pfgc.com.au including a cover letter stating the position you are applying for so we can direct your application to the right department.

*Please note, we will only contact successful applicants due to the high volume of applications.

Venue Manager

You will manage and work with an established team of industry professionals. You will be responsible for the smooth, efficient, and effective running of the business during and after trade hours. You will have input into the operational strategies and procedures. This will give the perfect candidate an opportunity to show their skills and be really involved in the business strategies. 

You will need to be a highly motivated individual who is used to producing results. Your focus will be ensuring the venue is ready for the day to day operational expectations, including but not limited to

  • Management of venue teams
  • Management of in-venue systems and process
  • Ensure that all OLGR practices are maintained
  • Ensure that all COVID practices are maintained
  • Stock control (ordering, maintenance, and upkeep)
  • In-depth staff training, development, and scheduling
  • Preparing reports weekly on overall effectiveness etc
  • Networking and nurturing contacts (having a strong persona in person and online).

You will know this is for you, because .. 

  • You applaud and respect hard work
  • You enjoy and respect the value of developing the team
  • Hospitality is where your career aspirations lie
  • You want to be part of a business that has diversity in its growth portfolio
  • You yourself are the type of person that mucks in
  • You are the type of person that does not sit on the sidelines but contributes ideas daily
  • You can create a great work-life balance
  • You are not a clock watcher, you know that to be truly successful you must give a lot of yourself

Skills and Experience .. 

  • Restaurant, bar, theatre, late-night management experience
  • Experience in managing large teams
  • Rostering, wages, stock control, and reporting experience
  • RMLV and RSA essential
  • Management of large teams
  • A business, hospitality or MBA qualification would be advantageous 
Events Manager

The Pink Flamingo is a premium multi-faceted venue that prides itself on excellent service across all areas including its one of a kind events. We are looking for a passionate driven individual with a flair for hospitality to oversee our functions and events department. You will manage all enquiries for private venue hire, events during the show, special events for patrons within our usual trading hours.

This role requires excellent communication skills and attention to detail. This person is required to build excellent relationships with clients and who is passionate about scouting out new clientele. 

This is a real opportunity for progression and acknowledgment of new ideas in a growing, supportive company.

Successful candidates will have;

  • Energetic, outgoing, and service orientated personality
  • Well-presented, polished, and well spoken.
  • Ability to work as part of a team and independently.
  • Min 2 years’ experience in a high-volume environment
  • Excellent communication skills
  • Must be able to network effectively, open leads & close sales.
  • Exceptional time management skills
  • Good communication skills on the phone and e-mail essential
  • Demonstrated passion and flare for the industry.
  • Be organised and tech savvy.
  • Hospitality background and experience 

In return we offer:

  • Consistently busy work environment with set standards and structure
  • On the job training and personal development
  • Flexible roster to create good work/life balance.
  • The chance to implement and develop your own function system and procedures.
  • The chance to be play a major part in an expanding company.
Box Office Manager

You will need to have relevant box office, ticketing and sales experience, however we’re open to all backgrounds of office management and administration management. Our ideal candidate is driven, highly organised, has a strong work ethic, an ability to go above and beyond and is an autonomous worker who wants to work with a growing team. You will work very closely with our Directors and take responsibility for the smooth functioning of all the behind-the-scenes operations of this exciting business to create a world class experience for our patrons.

The successful candidate must be able to demonstrate key competencies in the following areas:

  •  Ability to work flexibly across business and performance hours
  • Excellent skills in Microsoft Office
  • Proven experience with ticket sales
  • Previous cash handling experience
  • Ability to work autonomously and as part of a team, working across multiple locations and multiple events
  • Proactive and detail orientated
  • Ability to multitask and prioritise in a busy environment
  • Enthusiastic, energetic and customer service focused
AV Technician

Overall Responsibility

The AV technician will be responsible for ensuring the smooth technical running of resident stage shows, nightclub mode, and any special events. The role includes daily operation of shows including all pre-show preparation and post-show tasks. The AV technician will liaise in a professional and courteous manner with all performers, venue staff, management., external production teams, contractors, and suppliers. They will undertake accurate post-show reporting, including technical issues, incidents, and variations from the shows creative vision. They will be responsible for regular cleaning and maintenance of all show and venue technical equipment to ensure optimal function and service life. They will be required to solve technical problems and operational issues before, during, and after the show. They will act in accordance with venue and health and safety practices and company policies and procedures.

Specific Responsibilities

  • Smooth and competent operating of the technical side of resident stage shows including audio, LED screens, rigging, and special effects
  • Operating and/or assisting incoming Special Events’ technical requirements as required
  • Overseeing and understanding the operational side of nightclub mode
  • Acting as the main operator for nightclub mode and entertainment as required
  • Oversee the training and rostering of casual AV Technicians to ensure all events are staffed adequately for the seamless operation in the absence of full time AV Technician
  • Regular cleaning and maintenance of technical equipment to ensure no disruption to the operation of show, optimal function, and service life
  • Daily reporting of technical issues, accidents, or incidents
  • Liaising with venue managers and show producer to ensure smooth running of live shows
  • Overseeing risk controls and health and safety relating to show operation and technical aspects
  • Attending rehearsals and cast training as required
  • Carrying out any other reasonable duties as requested by venue owners and managers
  • Acting as a health and safety representative for the show cast and performers both resident and incoming
  • General administration and reporting duties

Performance Indicators

  • Weekly and monthly inspections of all checklists and show reports
  • Regular inspections of bio box, equipment, and stage cleanliness and organisation
  • Regular review of documented feedback from venue guests, cast, management, and producers regarding sound quality, scene transitions, and correct cues
  • Monthly review of technical equipment efficiency and service life, as a result of cleaning and maintenance
  • Monthly review of expenditure as a result of equipment replacement

Skills, Competencies, & Traits

  • Minimum 3 years’ experience in a similar role
  • Tertiary Education in Live Theatre and the Arts
  • Experience with QLab, MA Lighting, and other technical software
  • Strong understanding of live show production
  • Experience with health and safety policies and incident reporting
  • Computer skills e.g., Microsoft Office Suite: Outlook, PowerPoint, Word, and Excel
  • Results focused
  • Ability to handle pressure of high-volume service
  • Ability to work under pressure
  • Ability to take initiative
  • Relationship management skills
  • Influencing Skills
  • Leadership skills
  • Judgement and problem-solving skills
  • Negotiation skills
  • Teamwork and collaboration skills
  • Interpersonal and communication skills
  • Integrity and honesty
Bartenders / Mixologist

This role requires a person with a vibrant and fun personality and excellent customer service and organisation skills. This individual thrives in a fast-paced environment, has knowledge of alcohol, food and beverage service procedures and has great problem solving abilities. This person will be responsible for the smooth, effective and efficient running of drinks service. Ideally this person will have strong mixologist skills and be able to make cocktails and speciality drinks from memory.

Bartender/Mixologist staff must ensure service is handled in adherence with all company policies and procedures.

Specific Responsibilities

  • Practicing and adhering to all RSA regulations at all times
  • Having on their person at all times, all the tools required for a successful shift
  • Collecting monies for drink orders
  • Processing drink orders in a timely and professional manner
  • Recording complimentary drinks in accordance with company policies
  • Maintaining cleanliness and hygiene of the bar and bar tools
  • Adhere to bar opening procedures
  • Adhere to bar close procedures
  • Handling all tips in accordance with company policies
  • Maintaining a high level of confidentiality

Skills, Competencies, & Traits

  • Ability to handle large cash and EFTPOS transactions
  • Ability to operate registers
  • Ability to handle multiple orders
  • Ability to work under pressure
  • Ability to take initiative
  • Negotiation skills
  • Teamwork and collaboration skills
  • Interpersonal and communication skills
  • Integrity and honesty
Wait Staff

This role requires a person with a vibrant and fun personality and excellent customer service skills. This individual thrives in a fast -paced environment, has knowledge of alcohol and food and beverage service procedures and has great problem solving abilities. This person will be taking orders, running drinks to tables and interacting with guests.
Wait staff must ensure service is handled in adherence with all company policies and procedures.

Specific Responsibilities

  • Practicing and adhering to all RSA regulations at all times.
  • Having on their person at all times, all the tools required for a successful shift.
  • Maintaining correct presentation of food and beverages.
  • Maintaining a high level of product knowledge.
  • Upselling products.
  • Serving all guests in designated section(s) with a high level of customer service.
  • Maintaining cleanliness of designated section(s).
  • Following table close procedures.
  • Handling all tips in accordance with company policies.
  • Maintaining a high level of confidentiality.
  • Maintaining personal presentation standards according to company policies.

Skills, Competencies, & Traits

  • Ability to handle multiple orders
  • Ability to work under pressure
  • Ability to take initiative
  • Sales skills
  • Negotiation skills
  • Teamwork and collaboration skills
  • Interpersonal and communication skills
  • Integrity and honesty

REQUIREMENTS

  • Ideally 2 years hospitality experience, but not necessary as training is provided.
  • No physical ailments that will prevent you from doing your job.
  • Strong English language abilities
  • Experience in cash handling
Late Night Hostess

This role requires a person with a vibrant and charismatic personality and excellent customer service skills. This individual thrives in a fast-paced environment and has knowledge of alcohol and food and beverage service procedures. This role requires self-confidence and theatrical ability. This person may be on a bottle service booth or on the floor as wait staff.
Late night hostesses must ensure service is handled in adherence with all company policies and procedures

Specific Responsibilities

  • Practicing and adhering to all RSA regulations at all times
  • Having on their person at all times, all the tools required for a successful shift
  • Maintaining correct presentation of food and beverages
  • Maintaining a high level of product knowledge
  • Upselling products
  • Serving all guests in designated bottle service booth(s) with a high level of customer service
  • Maintaining cleanliness of designated booth(s) and bottle service trolley
  • Handling all tips in accordance with company policies
  • Maintaining personal presentation standards according to company policies

Skills, Competencies, & Traits

  • Ability to work under pressure
  • Sales skills
  • Negotiation skills
  • Teamwork and collaboration skills
  • Interpersonal and communication skills
  • Integrity and honesty

REQUIREMENTS

  • Ideally 2 years hospitality experience, but not necessary as training is provided
  • No physical ailments that will prevent you from doing your job
  • Strong English language abilities
FOH / Reception

This role requires a person with a vibrant and engaging personality and excellent customer service skills. This individual thrives in a theatrical environment whilst handling paperwork, reception duties and guest interactions. This role requires problem solving abilities, quick thinking and acting, strong communication and sales skills, and performance and theatricality abilities.
Front of house and reception staff must ensure service is handled in adherence with all company policies and procedures.

Specific Responsibilities

  • Practicing and adhering to all RSA regulations at all times.
  • Having on their person at all times, all the tools required for a successful shift.
  • Maintaining a high level of product knowledge and ticket prices.
  • Upselling products and shows.
  • Working with Box Office and ticketing
  • Welcoming and thanking all guests that enter and exit the venue with a high level of customer service
  • Maintaining cleanliness of reception desk
  • Following close procedures
  • Handling all tips in accordance with company policies
  • Maintaining a high level of confidentiality
  • Maintaining personal presentation standards according to company policies
  • Reporting directly to Manager on duty and supervisors
  • Reporting to Box office with feedback and reports

Skills, Competencies, & Traits

  • Ability to handle guest problems and finding solutions.
  • Ability to work under pressure.
  • Ability to take initiative.
  • Sales skills.
  • Negotiation skills.
  • Teamwork and collaboration skills.
  • Interpersonal and communication skills.
  • Integrity and honesty

Requirements:

  • Ideally 2 years hospitality experience, but not necessary as training is provided.
  • Ideally 2 years minimum in ticketing or similar role
  • Experience in cash handling
  • Ability to stand for long periods of time.
  • Strong English language abilities
Glassy

This role requires a person with a vibrant and fun personality and excellent customer service and organisation skills. This individual thrives in a fast-paced environment, has knowledge of alcohol, food and beverage service procedures and has great problem solving abilities. This person will be responsible for keeping FOH and BOH house clean and in order and will often be interacting with guests.

Floor staff must ensure service is handled in adherence with all company policies and procedures.

Specific Responsibilities

  • Practicing and adhering to all RSA regulations at all times
  • Having on their person at all times, all the tools required for a successful shift
  • Managing FOH and BOH needs
  • Recording any equipment and maintenance needs of the business
  • Maintaining cleanliness of the FOH, Bathrooms and BOH
  • Following floor opening procedures
  • Following floor closing procedures
  • Adhering to the company policies
  • Maintaining a high level of confidentiality

Skills, Competencies, & Traits

  • Ability to handle multiple tasks
  • Ability to work under pressure
  • Ability to take initiative
  • Negotiation skills
  • Teamwork and collaboration skills
  • Interpersonal and communication skills
  • Integrity and honesty